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Support
Health checks first. Never share seed phrases.
For product questions, start with these docs and the in-app flows on Trancepad. For integration issues, confirm chain ID, contract addresses, and API health first.
Before you ask for help
GET /healthreturns healthy checks for database, Redis, RPC, and indexer.- Wallet is on Robinhood Chain (or your configured chain ID).
- You are calling the Router/Factory addresses published in Contracts docs.
- Receipt sync failures: confirm the tx succeeded on the explorer and events match the API body.
Never share
Trancepad will never ask you to send funds to process support, and never ask for a private key or seed phrase. Ops Labs controls are wallet-gated on the operator allowlist. Do not paste master keys into tickets or chat.